Privacy management on Seekncheck

Last update: May 18, 2018

Privacy policy

1. OVERVIEW

As new communication tools are developed, it is necessary to pay particular attention to privacy protection. For this reason, we are committed to respecting the confidentiality of the personal data we collect.

2. DATA COLLECTION AND PROCESSING

2.1. Your personal data

You directly provide personal data to us through our Platform when you register and log-in. The personal data we collect is gathered when you fill out forms and thanks to the interactive interface of the Platform with you. You provide information to us when you complete one of our surveys, tests or other similar reports; or when you contact us by email or through our contact form, when you subscribe to our newsletter or when you report a technical problem to us.

We mainly collect the following data :

• Your first and last name
• Your photo
• Your email address
• Your country of residence
• Languages you master
• Your profession
• Your expertise and specializations
• Your fields of work

This data is needed to generate the services offered by the platform. We also collect, when you register as a Checker (proofreading and/or translation expert), information and proof of your identity, as well as information about your work experience and qualifications. This information is essential to validate your status as an expert but does not block your registration on the Platform. In other words, you will be able to register on our Platform but will not be visible to other Users as an expert and you will not be able to offer your services to other Users under this status until this information has been validated.

2.2. Your preferences

We use cookies, in accordance with applicable laws and regulations and with your consent, to save your User preferences when using the Platform, to use the features provided though the Platform and to monitor the number of visits on the website. For more information, please refer to our section on gestion des cookies.

2.3. Login data

We also collect information concerning the devices used to connect to the Platform, as well as the browsers used to provide statistics on the usage of the Platform.

2.4. Login with social media

When you log in on seekNcheck through Facebook and Google+ social media, the Platform collects your first and last name, profile picture and email address. This data sharing is controlled according to the general terms and conditions of use of the social media network used to connect to the site.

2.5. Validation of your profile as an expert proofreader and/or translator

To ensure the accuracy of Checker profiles, we verify some of the information provided when you wish to register with this status.

This information mainly consists of your identity, contact details, references and supporting proof of your experience and qualifications.

2.6. Your activity on the Platform

We also use cookies, in accordance with applicable laws and regulations and with your consent, to record your activity on the Platform, including your navigation path through the Platform pages, the content viewed, how long you have been viewing the pages, the features used, the search terms used.

For statistical purposes we collect information about your activity on the Platform and your interactions with other Users, such as the number of documents you submit and/or have proofread, how often you respond to requests from other Users, the feedback you publish or receive and the average ratings other Users give you for your services if you are a Checker.

We also keep a copy of the presentation documents you upload to the platform as well as a copy of the transactions carried out.

2.7. Your interactions with the seekNcheck team

We keep a copy of the exchanges you may have with the seekNcheck team when, for example, you participate in our surveys or answer questionnaires.

We also keep the data you provide us when you contact us by email, via our contact form, to report a technical problem on the Platform, to seek support when using a feature or to send us comments and suggestions about the Platform's features.

2.8. Your documents

We record the metadata regarding the documents you upload to the platform to find proofreaders and translators to handle them. You transmit information such as the title of your document, its writing language, its type, its format and keywords that allow it to be classified in a area or field of activity.

Your document files themselves are stored on the Platform only while they are being processed by a proofreading or translation expert. Once the processing of your document is completed and validated by you, we permanently delete the file from our database. We only save the metadata for statistical purposes and to record a history of your requested services and a history of the services performed by the experts you have mandated.

2.9. Your banking information

We save a copy of your financial transactions on the Platform. Transaction details can include information about your payment method and your banking details.

Your banking information (credit card number or other payment method information) can be saved only with your authorization if you wish to facilitate your future transactions.

3. PERIOD OF STORAGE OF YOUR DATA

3.1. Your personal data

If you close your account, the personal data you provided during registration will be deleted from our database. The information given while you are active on the Platform such as your comments, recommendations, ratings and the metadata of your documents are made anonymous.

However, if your account has been reported or if you have received negative reviews from at least two Users* on services provided, or as a result of a violation of the Platform's terms of use, seekNcheck reserves the right to suspend or block your account. In this event, your data is kept for up to 10 years following the suspension of your account in order to prevent any possible bypassing of the general terms and conditions of use in force.

If you have not closed your account, any personal data transmitted during your registration, the data provided for the validation of your Checker profile and the data generated by your activity on the Platform will be kept for a period of 5 years after your last use of the Platform.

*When your account is suspended due to negative feedback on your services, the seekNcheck team will assist you to improve them. As a result of this process, your account will be reactivated.

3.2. Your comments, recommendations and ratings

If you close your account, or if it is suspended or blocked, or after more than 5 years of inactivity of the account, the data provided during your activity on the Platform, such as your comments, recommendations and ratings, are made anonymous but are still visible.

3.3. Your financial data

All financial data recorded on the Platform, such as payments and refunds, are kept for for the time period required by applicable tax and accounting laws.

4. USE OF YOUR DATA

4.1. For your exchanges with seekNcheck

This includes :

• Concluding contracts between you and us to provide you with the requested services
• Ensuring that you comply with applicable laws and regulations, our general terms and conditions of use and our privacy policy. Any infringement may lead to the suspension of your account
• The ability to contact our User relational care service
• Communicating news, information about our services, updates to our Terms of Use and Privacy Policy by email or any other means of communication
• Releasing, in accordance with applicable laws and regulatory requirements and with your consent where required by law, any marketing, advertising and promotional messages
• Verification of supporting documents to validate your identity
• Verification of your supporting documents to validate your experience and qualifications for proofreading and translation

4.2. For your activity on the Platform

This includes :

• Email transmission of notifications related to your activity on the Platform
• Reception of your payments
• Transmitting your possible refunds
• Transmitting, if applicable, of the sums due to you after a validated service has been provided
• Personalizing and updating your profile
• Communication and interaction with other members of the seekNcheck community, including sharing your email with members to whom you have submitted a document or with members whose documents you are handling.

4.3. For activity statistics on our Platform

This includes :

• Tests, researches, studies and surveys
• Analysis of activity on our Platform
• User behaviour analysis
• Optimizing our services and adapting them to users' habits and preferences
• Assessing the effectiveness of advertising messages
• Assessing efficiency of new features, functionalities and services

5. TRANSMISSION OF YOUR DATA TO THIRD PARTIES

SeekNcheck commits not to transmit your personal details and information and documents for commercial, prospecting or marketing purposes without your explicit consent.

Specifications relating to Checkers payment services

Payment services for Checkers operating on seekNcheck are provided by Stripe, a specialized and secure payment solution for online transactions. These services are covered by the Stripe Connect Account Agreement (Stripe Connect Account Agreement), which includes Stripe's Terms of Service (the set being referred to as the “Stripe Services Agreement” - "Stripe Services Agreement".). By accepting these Terms of Use or continuing to operate as a Checker on the Platform, you agree to be bound by Stripe's Terms of Use, which may be amended at any time by Stripe. By allowing seekNcheck to make payments through Stripe, you agree to provide seekNcheck with accurate and complete information about yourself and your occupations, and authorize seekNcheck to share this data and any information regarding transactions made through the payment solution provided by Stripe.

6. RIGHT TO OBJECT AND WITHDRAW

We commit to providing you with a right of objection and withdrawal regarding your personal information.

The right of opposition is defined as the ability for Internet users to refuse to allow their personal data to be used for certain purposes stated at the time of collection.

The right of withdrawal is defined as the ability of Internet users to request that their personal data no longer appear, for example, on a mailing list.

To be able to invoke these rights, you can email us at contact.at.seekncheck.com or via our contact us form contact form.

7. RIGHT TO ACCESS

We acknowledge the right of access and rectification of any user to consult, modify or delete information concerning them. To do this, please email us at contact.at.seekncheck.com or use our contact us form contact form.

8. SECURING YOUR DATA

The personal data we collect is stored in a safe location. The people working for us are legally bound to respect the privacy of your data.

We are committed to uphold a high degree of privacy protection by implementing the latest technologies to ensure the security of your transactions. However, since no mechanism offers ultimate security, there is always a degree of risk when personal data is transmitted over the Internet.

To ensure the security of your personal data, we take the following measures :

• Password and login access management
• Ability for users to control how their contact information is visible
• Blocking profile indexing by search engine robots
• Data backup
• Use of SSH key
• Use of highly secure and specialized payment servers

Cookie management policy

Cookies used on seekNcheck

Limit cookies in your browser

If you wish, you can disable or block cookies via your web browser. Please note that disabling cookies may cause some websites or web utilities to malfunction. In our case, this may limit the performances of our live chat service and the configuration of the platform based on your preferences.

Instructions to manage cookies in your browser

Instructions for cookie management may vary from one browser to another, and may differ from one version of the same browser to another. To guide you, we have provided below the guidelines on how to manage cookies for five of the most common browsers used by Internet users: Mozilla Firefox, Google Chrome, Safari, Microsoft Internet Explorer and Opera. Please refer to your browser's support website for complete instructions for the version you are using.

FIREFOX

Cookie settings are managed in the options in Firefox. To access these parameters :

1. Click the menu button and choose Options
2. Select Privacy & Security tab Privacy. See Settings for privacy, browsing history and do-not-track for more information. Click on the tab Privacy and Security and go to the section History.

For instructions on how to manage these settings for certain tasks, see :

• Enable and disable cookies that websites use to track your preferences: how to enable or disable cookie storage in Firefox.
• Delete cookies to remove the information websites have stored on your computer: how to delete cookies that have already been stored by websites.
• Block websites from storing site preferences or login status in Firefox : how to block certain websites from storing cookies.
• Disable third-party cookies in Firefox to stop some types of tracking by advertisers : how to block websites other than the one you are visiting from storing cookies.

Read more : https://support.mozilla.org/fr/kb/cookies-informations-sites-enregistrent

CHROME

Clear all cookies

If you remove cookies, you'll be signed out of websites and your saved preferences could be deleted.

1. On your computer, open Chrome.
2. At the top-right, click More Settings.
3. At the bottom, click Show advanced settings.
4. In the 'Privacy' section, click Content settings.
5. Click Cookies.
6. Under 'Cookies', click Remove all.
7. At the bottom-right, click Done.

Deleting specific cookies

Deleting cookies from a website

1. On your computer, open Chrome.
2. At the top-right, click More Settings.
3. At the bottom, click Show advanced settings.
4. In the 'Privacy' section, click Content settings.
5. Click Cookies.
6. Under 'All cookies and site data', search for the name of the website.
7. To the right of the page, click on Remove Remove .

Delete cookies for a specific period of time

1. On your computer, open Chrome.
2. At the top-right, click More
3. Click More tools Click Clear browsing data.
4. At the top of the page, click on the drop-down list.
5. Choose a period, like the past hour or the past day.
6. Tick 'Cookies and other site and plug-in data'. Untick all the other items.
7. Under 'All cookies and site data', search for the name of the website.
8. Click Click Clear browsing data.

Read more : https://support.google.com/chrome/answer/95647

SAFARI

By default, Safari accepts cookies and website data only from websites you visit. This helps prevent certain advertisers from storing data on your Mac. You can change options in Safari preferences so that Safari always accepts or always blocks cookies and other website data.

Important : Changing your cookie preferences or removing cookies and website data in Safari may change or remove them in other apps, including Dashboard.

Choose Safari > Preferences, click Privacy, then do any of the following :

Pour définir les cookies et les données de sites web acceptés, sélectionnez une option relative aux « Cookies et données de site web » :

• Always block: Safari doesn’t let any websites, third parties, or advertisers store cookies and other data on your Mac. This may prevent some websites from working properly.
• Allow from current website only: Safari accepts cookies and website data only from the website you’re currently visiting. Websites often have embedded content from other sources. Safari does not allow these third parties to store or access cookies or other data.
• Allow from websites I visit: Safari accepts cookies and website data only from websites you visit. Safari uses your existing cookies to determine whether you have visited a website before. Selecting this option helps prevent websites that have embedded content in other websites you browse from storing cookies and data on your Mac.
• Always allow: Safari lets all websites, third parties, and advertisers store cookies and other data on your Mac.

Read more : https://support.apple.com/kb/ph31411?locale=fr_CA

INTERNET EXPLORER

If you don't want sites to store cookies on your PC, you can block cookies. But blocking cookies might prevent some pages from displaying correctly, or you might get a message from a site letting you know that you need to allow cookies to view that site. Blocking cookies might prevent some pages from displaying correctly, or you might get a message from a site letting you know that you need to allow cookies to view that site.

To block or allow cookies in Internet Explorer 11 for Windows 10

1. In Internet Explorer, select the button Tools, and then Internet options.
2. Select the tab Privacy, and under Settings, select Advanced. and choose if you want to allow, block or be prompted for first and third party cookies.

To block or allow cookies

1. In Internet Explorer, select the button Tools, and then Internet options.
2. Select the tab Privacy, and under Settings, move the slider to the top to block all cookies (or the bottom to allow all cookies), and then select OK.

Read more : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies

OPERA

Setting preferences gives you control of how Opera handles cookies. The default setting is to accept all cookies.

To set your cookie preferences :

1. In the main menu, click Settings.
2. Click Privacy and security in the left sidebar.
3. Under Cookies, select one of the options.

Click the button Manage exceptions for setting site-specific preferences.

Read more : http://help.opera.com/opera/Windows/2393/fr/controlPages.html#manageCookies