Privacy Management on seekNcheck
Last update: May 18, 2018
We are committed not to transmit any of your data or any records of your activity on the Platform to third parties in any form whatsoever and for any reason whatsoever. However, for more information about the data we collect from you and how we use it, we invite you to read the content of this section carefully.
As new communication tools are developed, it is necessary to pay particular attention to privacy protection. For this reason, we are committed to respecting the confidentiality of the personal data we collect.
2. DATA COLLECTION AND PROCESSING
2.1. Your personal data
You directly provide personal data to us through our Platform when you register and log-in. The personal data we collect is gathered when you fill out forms and thanks to the interactive interface of the Platform with you. You provide information to us when you complete one of our surveys, tests or other similar reports; or when you contact us by email or through our contact form, when you subscribe to our newsletter or when you report a technical problem to us.
We mainly collect the following data :
- Your first and last name
- Your photo
- Your email address
- Your country of residence
- The languages you master
- Your profession
- Your expertise and specializations
- Your fields of work
This data is needed to generate the services offered by the platform. We also collect, when you register as a Checker (proofreading and/or translation expert), information and proof of your identity, as well as information about your work experience and qualifications. This information is essential to validate your status as an expert but does not block your registration on the Platform. In other words, you will be able to register on our Platform but will not be visible to other Users as an expert and you will not be able to offer your services to other Users under this status until this information has been validated.
2.2. Your preferences
2.3. Login data
We also collect information concerning the devices used to connect to the Platform, as well as the browsers used to provide statistics on the usage of the Platform.
2.4. Login with social media
When you sign in on seekNcheck through Facebook and Google+ social media, the Platform collects your first and last name, profile picture and email address. This data sharing is controlled according to the general terms and conditions of use of the social media network used to connect to the site.
2.5. Validation of your profile as an expert proofreader and/or translator
To ensure the accuracy of Checker profiles, we verify some of the information provided when you wish to register with this status.
This information mainly consists of your identity, contact details, references and supporting proof of your experience and qualifications.
2.6. Your activity on the Platform
For statistical purposes we collect information about your activity on the Platform and your interactions with other Users, such as the number of documents you submit and/or have proofread, how often you respond to requests from other Users, the feedback you publish or receive and the average ratings other Users give you for your services if you are a Checker.
We also keep a copy of the presentation documents you upload to the platform as well as a copy of the transactions carried out.
2.7. Your interactions with the seekNcheck team
We keep a copy of the exchanges you may have with the seekNcheck team when, for example, you participate in our surveys or answer questionnaires.
We also keep the data you provide us when you contact us by email, via our contact form, to report a technical problem on the Platform, to seek support when using a feature or to send us comments and suggestions about the Platform's features.
2.8. Your documents
We record the metadata regarding the documents you upload to the platform to find proofreaders and translators to handle them. You transmit information such as the title of your document, its writing language, its type, its format and keywords that allow it to be classified in a area or field of activity.
Your document files themselves are stored on the Platform only while they are being processed by a proofreading or translation expert. Once the processing of your document is completed and validated by you, we permanently delete the file from our database. We only save the metadata for statistical purposes and to record a history of your requested services and a history of the services performed by the experts you have mandated.
2.9. Your banking information
We save a copy of your financial transactions on the Platform. Transaction details can include information about your payment method and your banking details.
Your banking information (credit card number or other payment method information) can be saved only with your authorization if you wish to facilitate your future transactions.
3. PERIOD OF STORAGE OF YOUR DATA
3.1. Your personal data
If you close your account, the personal data you provided during registration will be deleted from our database. The information given while you are active on the Platform such as your comments, recommendations, ratings and the metadata of your documents are made anonymous.
If you have not closed your account, any personal data transmitted during your registration, the data provided for the validation of your Checker profile and the data generated by your activity on the Platform will be kept for a period of 5 years after your last use of the Platform.
*When your account is suspended due to negative feedback on your services, the seekNcheck team will assist you to improve them. As a result of this process, your account will be reactivated.
3.2. Your comments, recommendations and ratings
If you close your account, or if it is suspended or blocked, or after more than 5 years of inactivity of the account, the data provided during your activity on the Platform, such as your comments, recommendations and ratings, are made anonymous but are still visible.
3.3. Your financial data
All financial data recorded on the Platform, such as payments and refunds, are kept for for the time period required by applicable tax and accounting laws.
4. USE OF YOUR DATA
4.1. For your exchanges with seekNcheck
This includes :
- Concluding contracts between you and us to provide you with the requested services
- The ability to contact our User relational care service
- Releasing, in accordance with applicable laws and regulatory requirements and with your consent where required by law, any marketing, advertising and promotional messages
- Verification of supporting documents to validate your identity
- Verification of your supporting documents to validate your experience and qualifications for proofreading and translation
4.2. For your activity on the Platform
This includes :
- Email transmission of notifications related to your activity on the Platform
- Reception of your payments
- Transmitting your possible refunds
- Transmitting, if applicable, of the sums due to you after a validated service has been provided
- Personalizing and updating your profile
- Communication and interaction with other members of the seekNcheck community, including sharing your email with members to whom you have submitted a document or with members whose documents you are handling.
4.3. For activity statistics on our Platform
This includes :
- Tests, researches, studies and surveys
- Analysis of activity on our Platform
- User behaviour analysis
- Optimizing our services and adapting them to users' habits and preferences
- Assessing the effectiveness of advertising messages
- Assessing efficiency of new features, functionalities and services
5. TRANSMISSION OF YOUR DATA TO THIRD PARTIES
SeekNcheck commits not to transmit your personal details and information and documents for commercial, prospecting or marketing purposes without your explicit consent.
Specifications relating to Checkers payment services
6. RIGHT TO OBJECT AND WITHDRAW
We commit to providing you with a right of objection and withdrawal regarding your personal information.
The right of opposition is defined as the ability for Internet users to refuse to allow their personal data to be used for certain purposes stated at the time of collection.
The right of withdrawal is defined as the ability of Internet users to request that their personal data no longer appear, for example, on a mailing list.
To be able to invoke these rights, you can email us at contact.at.seekncheck.com or via our contact us form contact form.
7. RIGHT TO ACCESS
We acknowledge the right of access and rectification of any user to consult, modify or delete information concerning them. To do this, please email us at contact.at.seekncheck.com or use our contact us form contact form.
8. SECURING YOUR DATA
The personal data we collect is stored in a safe location. The people working for us are legally bound to respect the privacy of your data.
We are committed to uphold a high degree of privacy protection by implementing the latest technologies to ensure the security of your transactions. However, since no mechanism offers ultimate security, there is always a degree of risk when personal data is transmitted over the Internet.
To ensure the security of your personal data, we take the following measures :
- Password and login access management
- Ability for users to control how their contact information is visible
- Blocking profile indexing by search engine robots
- Data backup
- Use of SSH key
- Use of highly secure and specialized payment servers