SeekNcheck's Frequently Asked Questions

If you don't find the answer to your questions here, don't hesitate to contact us. We are always happy to help!



ABOUT SEEKNCHECK

What can seekNcheck do for you?

SeekNcheck aims at connecting people looking for translation and proofreading services with the best translators and proofreaders able to provide them.

What is a Seeker?

A Seeker is a seekNcheck registered member who looks for proofreaders or translators to take charge of their documents.

What is a Checker?

A Checker is a seekNcheck registered member who masters the necessary skills to proofread and/or translate in one or several languages documents relating to a specific field or to a variety of areas.



REGISTRATION TO THE PLATEFORM

How do I register on seekNcheck?

You can sign up as a Seeker (if you want to have documents proofread or translated) or as a Checker (if you want to join our translators and proofreaders).

To do so, click on the “Sign up” tab on the top right hand of the homepage screen, and then choose the category you wish to enroll in. Registration only takes one minute.

For translators and proofreaders (Checkers), registration is followed by a profile verification process to ensure the quality of the expert profiles we suggest on the platform.

See Checkers validation process for details.

Do I have to pay to get registered?

No, you don’t. Registration is free for everyone.

Can I register both as a translator/proofreader (Checker) and a Seeker?

It would be useless because as a Checker you can seek the services of other translators and proofreaders if you wish, just like Seekers do.

What is the invitation code when registering as a translator or proofreader (Checker)?

In order to guarantee the quality of the proofreaders and translators’ profiles who join the seekNcheck community, we check all the information relating to the profiles of members registered as Checkers.

The invitation code is a referral tool which constitutes a first recognition of your abilities as a translator or proofreader. It speeds up the validation process of your profile, and it allows you upon registration to benefit from all the platform functions reserved for Checkers. Nevertheless, your profile will still need to be checked to be granted the status of Validated Checker.

However, if you do not have a code, you can still register. In that case, we recommend you run the validation process of your profile from your user account, soon after your registration, so as to receive the code which will allow you to validate your Checker’s status.

See Checkers validation process for more details.

Who can give me an invitation code?

The invitation code is a referral tool which constitutes a first recognition of your abilities as a translator or proofreader. It can be issued by a member of the seekNcheck team or by a translator or proofreader with Validated Checker status.

See the benefits of being a validated Checker

Can I register under a pseudonym?

No, you can’t. The documents to be proofread or translated are subjected to a specific contract between the Seeker who submits them and the translator or proofreader who takes charge of them. So, we must check the identity of our members in order to ensure the validity of that contract.

How do you ensure that experience and level of expertise claimed by translators and proofreaders are accurate?

We rigorously check the profiles of translators and proofreaders who join the seekNcheck community. Their identity, expertise and experience are checked through a validation process.

Non-validated Checkers remain invisible to other members and to our recommendation algorithms. Indeed, our algorithms do not consider non-validated profiles, which, therefore, cannot be suggested to take charge of your documents.

Read more about Checkers validation process

Are Seekers’ profiles checked as well?

No, they aren't. However, we recommend that Seekers do not register under a pseudonym to ensure, in the event of a dispute, the validity of the service contracts with the translators and proofreaders (Checkers) they hire to take charge of their documents.

Can I offer both proofreading and translation services?

Yes, you can. If you can prove that you have skills in both types of services, then your profile will be recommended to Seekers looking for them.

Should translators and proofreaders (Checkers) necessarily be certified experts?

No, they shouldn’t. We value our members’ experience and expertise which allow them to carry out proofreading and translating tasks in their fields, even if they have never exploited these skills in a professional context.

Can I register if I am a professional translator and/or proofreader?

Of course, you can. We do value and put forward the professional experience and expertise that our Checkers have built outside the platform. Your experience and expertise as a professional will be even more appreciated.

Can I register as a translator or proofreader (Checker) if I do not have any professional experience in proofreading and/or translation?

We offer all our Checkers who could not justify of any proofreading nor translation experience before their registration, the possibility to build their experience on seekNcheck. Our Seekers are free to select your profile if they deem your knowledge in a field of expertise sufficient for you to take charge of their documents.

Are translators and proofreaders (Checkers) seekNcheck’s employees?

No, they are not. SeekNcheck is committed to enhancing the translators and proofreaders (Checkers)’ expertise and experience as it connects them to Seekers’ service requests when it is relevant. Checkers are members of the seekNcheck community. No employee-employer relationship binds them to the platform.

Do translators and proofreaders (Checkers) receive any pay slip?

No, they don’t. SeekNcheck simply allows Checkers to exploit their proofreading and translating skills. If you are a Checker, the platform commits to offering you great exposure so that Seekers in search of profiles like yours can find you. No employee-employer relationship binds you to the platform.



VALIDATION PROCESS OF TRANSLATORS AND PROOFREADERS (CHECKERS)' PROFILES

Why do you check the translators and proofreaders (Checkers)’ profiles?

We want to be able to provide our members with the most pertinent proofreading and translation experts to take charge of their documents. Indeed, Seekers should be able to rely on us to select the most adequate Checker among the suggested profiles. We must therefore check the accuracy of the Checkers’ experience and expertise so as to guarantee the relevance and reliability of our suggestions.

We take great care to secure the confidentiality and the protection of the documents submitted by our members on the platform. Therefore, the Checkers’ validation process requires the acceptance of an agreement and an undertaking of confidentiality between the Checker and seekNcheck relating to the documents entrusted to them on the platform.

The documents to be proofread or translated are subjected to a specific contract between the Seeker and the Checker. So, we must check the identity of our members in order to ensure the validity of that contract.

How do you check the translators and proofreaders (Checkers) profiles?

To learn more about our Checkers validation process, please, click here.

How can I validate my Checker’s profile?

The instructions to validate your Checker’s profile are detailed here.

What is a “Validated Checker”?

A validated Checker is a translator and/or proofreader who completed our validation process, whose identity, experience and expertise can thus be guaranteed, and who accepted the agreements and undertakings of confidentiality relating to the documents entrusted to them.

The status of validated Checker is visible to the Seekers and it allows them to select the Checkers with confidence. Read more about the benefits of being a validated Checker.

What are the benefits of being a validated Checker?

To learn more about the benefits of being a validated Checker, please, click here.

Can other members see that my profile is validated?

Yes, they can. A minimum number of checks are necessary for your profile to become visible, or, at least, partially visible to other members and to our algorithms.

See minimum required configuration to be visible as a Checker on the platform

Other members can also see that your profile is completely validated. So they can select it to request your service or accept your proposals to take charge of their documents with confidence.

See the benefits of being a validated Checker

How long does the validation process take?

After submitting your supporting documents from the Validation Interface of your user account, the verification process takes less than 48 hours.

Submit your supporting documents soon after you register so that you can fully enjoy your Checker’s privilege on the platform.

Is there a risk that my profile may not be validated?

We are committed to supporting you personally all along the validation process if necessary. However, your profile may not be validated if the supporting documents which you provided in your validation space do not match the information you gave about your experience and expertise when you registered. Nevertheless, you can modify the provided information at any time, so that it matches the experience for which you are able to provide the adequate supporting pieces of evidence.

What happens if my profile as a Checker is not validated?

If the supporting documents do not allow us to validate your profile, we shall let you know as soon as possible so that you can make the necessary modifications. We will personally support you if necessary. As you will wait for your profile to be, at least, partially validated, you will not be able to offer your services as a translator or proofreader, nor will you appear alongside the profiles suggested to the Seekers. (See minimum required configuration to be visible as a Checker on the platform).

Cela ne révoque pas pour autant votre inscription. Vous pouvez, à tout moment, modifier les informations fournies à l’inscription pour qu’elles correspondent à l’expérience dont vous pouvez justifier ou fournir les justificatifs adéquats. Vous pouvez aussi utiliser, entretemps, les fonctionnalités de la plateforme accessibles à l’ensemble des membres.

What happens between my registration as a Checker and the verification of my profile?

If you registered using an invitation code, your profile is considered as partially validated. In that case, you are visible to our recommendation algorithms and you can offer your services to other members. However, we advise you to complete the validation process as soon as possible so as to keep this status, or to fully validate your profile. (See the benefits of being a validated Checker).

In the meantime, you can use the platform functions which are accessible to all our members.



THE EXPOSURE OFFERED TO TRANSLATORS AND PROOFREADERS (CHECKERS)

Will the professional experience which I gained prior to my registration on the platform be taken into account?

Yes, it will. We do value and put forward the professional experience and expertise that our Checkers have built outside the platform. If you can provide supporting evidence of this experience, we will put it forward in the suggestions made to Seekers for their service requests.

How are my professional experience and expertise put forward on the platform?

Upon verification, the professional experience and expertise which you gained outside the platform are taken into account by our algorithms and put forward in the suggestions of profiles presented to Seekers.

The professional experience and expertise gained on the platform are also put forward and they strengthen the value of your profile in the suggestions.

How are the services which I provided on seekNcheck valued on the platform?

The proofreading and translation services which you carry out for seekNcheck members are automatically registered in a portfolio in your account which is visible to other members. Each successfully completed service and recommendations, or positive comments issued by satisfied Seekers strengthen your profile as it will be suggested to Seekers by our algorithms.

How can I promote my profile?

The validation process is the first tool which can enhance your profile since you can put forward the experience which you have gained outside the platform and be visible in the Checkers search engine. It allows the Seekers to select your profile to take charge of their documents with confidence.

We also advise you to fully complete the headings of your profile. It increases the chances for your profile to be suggested to take charge of the documents matching your skills.

Do not hesitate to offer your services directly to the Seekers who have put their documents in the “Pool”.

SeekNcheck is a digital platform but we are still human beings. We advise you to upload a profile picture which could inspire the confidence of Seekers to entrust you with their documents.

How can I offer my services to other members?

Use the Pool to offer your services to Seekers. The Pool is the area where Seekers publish their service requests to receive Checkers' proposals. The Pool relies on many filtering settings to better target the documents which you may want to take charge of.

To be able to use this function, your profile must be at least partially validated. (for more details see minimum required to be able to offer your services to the Seekers).

Does my profile only appear in the automatic suggestions made by the platform?

No, it doesn’t. seekNcheck has a search engine which allows the consultation of the validated Checkers’ profiles on the platform. Your profile will appear if it is at least partially validated. (for more details see minimum required to be visible in the Checkers’ search engine).

What is the Checkers’ search engine?

The Checkers’ search engine is a tool which allows the translators and proofreaders’ profiles to be put forward on the platform. The Seekers use its filtering settings to target the best Checker’s profile to take charge of their documents. They can submit their service requests directly to the Checkers of their choice without going through the automatic recommendations of our algorithms.

What is the invitation code generator?

Once you have obtained the status of Validated Checker, you can use our invitation code generator. You may, if you wish, use this tool to refer new members whose skills you reckon as being sufficient to become potential Checkers. The codes which you generate will allow them upon registration to benefit from all the platform functions reserved for partially validated Checkers.

For more details see heading “Registration on the platform” of this FAQ and the detailed presentation of our validation process.



THE CHOICE OFFERED TO SEEKERS

How do you ensure the relevance of the suggested translators and proofreaders (Checkers)’ profiles?

The automatic suggestion of translators and proofreaders (Checkers) relies on a set of parameters which calculate the relevance score of the Checkers’ profiles that could best match the required service for the submitted document. This method of calculation relies on two main criteria: The Checkers’ level of expertise in the field of the document, and their level of experience in proofreading or translation for the type of the document (e.g.: scientific paper, literary manuscript, etc.).

Beyond this matching process between the Checkers’ profiles and the documents, the algorithms which carry out these calculations continuously learn more from the Seekers’ choices so as to refine their suggestions.

What can I do if I am not satisfied with the list of suggested Checkers?

The details provided in the service request publication form greatly impact the results of the suggestions made by the platform. Sometimes these suggestions may not seem relevant enough for your document.

When this happens, you can manually search for the profile that might suit you by clicking “View more Checkers” or using the Checkers search engine.

How can I make sure that a translator or proofreader (Checker) is validated?

Non-validated Checkers remain invisible and cannot be suggested by our algorithms. However, partially validated Checkers may be suggested to you. Partially validated Checkers have accepted at least our agreements and undertakings of confidentiality relating to the documents which will be entrusted to them on the platform. They also have provided us with the pieces of evidence necessary to the verification of the information relating to their experience and expertise. You can also check their validation level in their profiles setup “Verifications”.

Checkers whose profile validation is complete can easily be identified thanks to the visible badge under their profile picture (Learn more about the Checkers validation process).

How can I check a translator or proofreader (Checker)’s experience and expertise?

We pay very much attention to the quality and relevance of the profiles that we suggest you. We check the Checkers’ profiles before they become visible to our algorithms and appear in the suggestions and in the Checkers’ search engine. We thus guarantee you the possibility to choose a Checker in all confidence relying on their experience and expertise.

Can I solicit a translator or proofreader (Checker)’s services without going through the automatic suggestions of the platform?

Of course, you can. To do this, you can go directly to the Checkers search engine and select the translator or proofreader profile that suits you. You can also, when publishing a service request, click on “Publish in the Pool” to display it in the space of the platform where all Checkers can consult it and offer you their services.



PUBLICATION OF SERVICE REQUESTS

Can I submit a document without being a member of the platform?

We are very concerned about respecting the intellectual property of the authors of documents submitted on seekNcheck. In that sense, we must be able to authenticate the users who submit them and therefore reserve this possibility to registered users only.

We are very concerned about respecting the intellectual property of the authors of documents submitted on seekNcheck. In that sense, we must be able to authenticate the users who submit them and therefore reserve this possibility to registered users only. However, you can try the suggestion of translators and proofreaders for your document before registering.

The use of the platform's features binds you to our Terms of Service. By submitting a document to the platform, you confirm that you have sufficient rights to do so and that the content of the document complies with our Terms of Service.

How can I submit a service request?

To submit a request service, click on the button “Have a document translated or proofread” in the main menu bar of your account or from the home page of the platform. Fill in the form which appears, it allows you to upload your document and provide information about the service you are looking for.

Once the form completed, you can choose to submit your service request directly to a translator or proofreader (Checker), or publish in the Pool, or keep it in your account if you wish to publish it later.

What is the Pool?

The Pool is the space on the seekNcheck platform where all members can post service requests visible to all translators and proofreaders (Checkers). This space is used when someone does not wish to entrust them to any particular Checker but would rather wait to receive service proposals from interested Checkers.

How can I manage the service requests which I published on the platform?

You can manage all your documents from the “Documents Room” of your account. You can follow ongoing services for your documents entrusted to a Checker, your service requests published in the Pool, and service requests you chose not to publish yet.

This space also allows you to manage the Checkers’ service proposals for your service requests published in the Pool, and the services requests which you directly sent to Checkers.

If you are a Checker, this space also allows you to manage and monitor the documents you accepted to take charge of.

What is the “Private Documents” section in the “Documents Room”?

Your private documents space is a sub-heading of your Documents Room which gathers the service requests for documents that you do not want to submit to a translator or proofreader (Checker) nor publish in the Pool yet.

What happens when I click on “Submit to a Checker”?

If you want to select a translator or proofreader (Checker) to take charge of your document, the “Submit to a Checker” button triggers suggestions of relevant Checkers’ profiles matching your document and the service you request.

You can select one of the suggested profiles or you can choose another profile manually from the Checkers’ search engine by clicking on the link “See more Checkers”.

The solicited Checker must give you an answer within the next 24 hours. When this period is over, or if the Checker has declined the offer, your document comes back to your private documents’ space, or in the Pool if you have ticked the box “Possible return to the Pool”.

Can translators and proofreaders (Checkers) submit documents as well?

Yes, they can. Checkers can use all the functions of the platform, and, just like Seekers, they can solicit other Checkers to proofread or translate their own documents.

Can Seekers offer proofreading and translation services?

No, they can’t. Only Checkers can offer their services to other members upon verification and validation of their profiles. (Read more about Checkers validation process).

Can I submit whatever document to be proofread or translated?

Yes, you can. However, for the moment, the document submission function supports PDF, DOC, DOCX and ODT files formats. The types of documents that you can submit are not limited. A list of types of documents can be selected when you submit a service request. But if the type of your document is not listed, you can choose to put it in “Others”.

We are very concerned about respecting the intellectual property of the authors of documents submitted on seekNcheck. By submitting a document to the platform, you confirm that you have sufficient rights to do so and that the content of this document complies with our Terms of Service.

Can I submit just any documents’ formats?

For the moment the document submission function for a service request supports PDF, DOC, DOCX and ODT files formats.

Are proofreading and translation services free?

No, they aren’t. These services are charged at the rates determined by the translators or proofreaders (Checkers) that you have selected.

Where can I find the document sent by the Checker once the service is completed?

Once the takeover of your document is finished, the Checker sends you the final document on the platform. You will receive a notification telling you that you have received it, and that you can download it from your Documents Room.